Service Support - Service Support - Pengyao solar street light official website

Service concept Customer is the life of the enterprise, quality is the guarantee of life Service process 1. Service commitment: The factory promises that all products from raw material procurement to production process are strictly in accordance with the contract requirements and national standards, to prevent the submission of substandard products. For the quality problems raised by customers, the company gives reasonable explanations and rectifications in a timely manner. 2. After-sales commitment (warranty period): The factory promises a 3-year warranty for the whole lamp. During the warranty period, all faults and quality problems except for human damage and irresistible factors will be repaired free of charge. Develop a complete customer file, conduct irregular telephone return visits, and understand the use of products. 3. After-sales commitment (outside the warranty period): All products will be maintained for life, and repairs outside the warranty period will only charge material costs without labor costs. According to customer requirements, we can train a group of operators who can perform maintenance and repairs for free to ensure the normal operation of the product.